BASELINE ENTERPRISE STANDARDS FOR TELEPERFORMANCE PDF

BASELINE ENTERPRISE STANDARDS FOR TELEPERFORMANCE PDF

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June 4, 2020

real-time: ✓ TP CCMS. ✓ TP Observer. ✓ TP Client. ✓ TP Reports. ✓ TP Passport. ✓ TP Desktop. ✓ Baseline Enterprise Standards of Teleperformance (BEST). The Teleperformance culture is based on five core values: Integrity, Respect, .. BEST (Baseline Enterprise Standard for Teleperformance), are. This set of corporate internal standards, named TOPS (Teleperformance Operational Processes & Standards) and BEST (Baseline Enterprise Standard for .

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This result is achieved through structured processes that provide leaders with consistent assessments of agents’ results. As technology and innovation transform the way companies do business, it will be imperative that…. At the end of the day, there will be metrics and numbers that show our performance. The articles centered on how the changing economy will require leaders and employees who retrain and often completely transform their skills multiple times throughout their working life.

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As the customer experience evolves, we know that most expect the highest level of service every time, at every interaction. Leave this field empty. The same floor management process in every single site in the world reduces variation among leaders and among agents, and increases productivity, ensuring that all Teleperformance clients receive higher quality service everywhere.

CCMS is an innovative solution utilized by all levels of Teleperformance employees to effectively organize, analyze and manage business operations. We go to work day in and day out because the work that we do matters, and the people that we interact with needs our skills and our talents to help them solve problems that are important to them. At Teleperformance Philippines, our people understand what the work is really about — changing lives every day.

CCMS is a flexible solution that provides insight into the bottom line, offering a wealth of information and tools to manage productivity, payroll, and client performance. By following these processes, the leadership team achieves more efficiency, allowing them to spend more time giving support and feedback to agents, based on consistent analysis.

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Teleperformance Desktop also monitors desktop state and provides the ability to lock out a workstation based on business need.

Defining the Best Strategy | Teleperformance Performance Management

We try to impart the unique culture — we have Teleperformance DNA running through our blood, we live and breathe our corporate entterprise, diversity and inclusion are the norm, employee-volunteerism is strong and vigorous, and the caring nature of the people is innate. Now, customers choose how they want to interact with brands and companies. Through decades of business and client service leadership, Teleperformance’s commitment to quality has delivered BEST.

Mobile devices and social media help us stay in touch whenever and wherever we want. Marilyn Romero-Ventenilla and Ethel Macalino contributed to this article. The right solution for each brand and customer.

At Teleperformance in the Philippines, we love to celebrate positive feedback and use this as a way to recognize our people for the outstanding customer experiences they produce at every interaction.

We consistently monitor our operations to guarantee we achieve the best results. For businesses, this revolution has presented a particular challenge. Listening to feedback from stakeholders including employees, customers, shareholders, constituents, etc and then acting on that feedback can be telepegformance critical to business success as financial management, strategy and execution.

TCD shows vaseline most current subjects of interest fo customers. It manages programs in languages and dialects on behalf of major international companies operating in a wide variety of industries. These are our globally-tested operational systems that guarantee consistently excellent performance through our people.

We tell every potential client about our high standards. Teleperformance in Portugal isfor the first time, certified in all six Teleperformance Group processes at the same time.

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We tell them of our global network, the deep well-spring of experience and expertise, and the full range of latest technological tools and solutions for whatever requirement they may have. We take pleasure in creating a Great Place to Work for our people so they are enabled to take care of their customers. Avoiding the Leadership Bubble. That is the way we do business: A shining example of feedback we receive was provided by a hotel booking customer who was very impressed by the care and dedication stanvards by our agent.

Teleperformance Desktop is a targeted communication solution. This telsperformance of corporate internal standards, named TOPS and BEST, aims to improve the quality of existing practices and processes in the company to ensure consistency and high performance in our operations all over the world. A comprehensive, self-help reporting application that empowers users with the ability to generate on-demand reports for real-time analysis and decision making.

It is all about teamwork between operations, departments, quality system and the audit team.

It reveals the consistency of our processes, our alignment with Teleperformance values, and continues to reflect the commitment with our employees, clients, customers and shareholders. A vital component of any leadership strategy, which is often overlooked, is feedback mechanisms. We help our partners define the best strategy to deploy an efficient and unique operation, no matter the location.

The Teleprformance operatescomputerized workstations, withemployees across contact centers in 76 countries and serving markets. They can select not only the mode of communication, but also the….

Technology has changed the way we communicate.